Cancellation & Refund Policy

The client discerns and accepts that the total invoice amount (bill value) will incorporate the Wave Visas Immigration Consultation fee and the applicable. However, the refund would be computed only on the Wave Visas consultation fee.

In case of disallowance by the Visa and Immigration Authorities, Wave Visas Immigration will rebate the applicable amount as per stated in the agreement. The rebate will be done within 60 working days after the client presents the Refund Claim Form to Wave Visas. The client has to enclose a duplicate of the rejection letter from the Authority backing the Refund Claim. If client is unable to either enclose a copy of the rejection letter or rejection stamp on the client’s passport, Wave Visas will not rebate applicable refund amount. Client also has to attach the refund request form which is a copy of his / her receipt for payment made to Wave Visas. Unable to attach these documents will make the client unqualified for the rebate.

The company is not liable for the setbacks in time caused by third party services such as courier services etc. Client cannot claim a rebate of service charges based on such external factors.

Wave Visas is not liable for rebate of any fees or other amounts / charges that have been paid to any Assessing Bodies, Immigration Authorities, Embassy / Consulate / High Commission in the event of the applicant facing rejection for visa / immigration, or in any case of rejection or non acceptance of his / her application at any stage by any authority. The fee for registration and processing is only inclusive of charges towards the services accomplished by Wave Visas Consultants and is not inclusive of any application or assessing fees. The applicant accepts to pay the entire additional fees required, as applicable, during the processing.

In case of rejection from any assessing bodies, Immigration Authorities, Embassy / Consulate / High Commission of any country due to Wave Visas mistake, then Wave Visas will be liable to rebate full amount charged as “Wave Visas Consultation Fee” from the client but at the same time Wave Visas will not be responsible to refund the money paid to the assessing bodies, Immigration Authorities, Embassy / Consulate / High Commission by the client.

If the client has made the payment online, he / she thereby accepts that he/she will not withdraw, or is not entitled to charge back the amount, without prior approval of Wave Visas, in case of money paid by any mode. This includes EBS, except otherwise following the norms of refund as mentioned in the agreement and the procedure prescribed by law prevailing at that time in the State of New Delhi, under the Jurisdiction of New Delhi.

If the client has submitted the money through Credit Card or Net Banking, the applicant willingly undertakes that he will not dispute the payment or notify the designated bank for charge back, insist the bank to withhold or cancel the payment made to Wave Visas by the applicant. The Applicant further commits to apprise his banker that the payment made to the Company is genuine, and the transaction is an exception for his request to cancel or charge back the payment in his favour, inclusive of misuse and card loss cases either by him or through any one. The applicant adheres to cooperate with Wave Visas in this aspect in case Wave Visas wishes to defend / represent the matter in their favour before any bank / authority.

The Service Charges of Wave Visas have no reference to the market charges and do not have to be equivalent to the contemporaries, as they are contemporary only to the company standards to which the client agreed. Any claims after the registration, of being too extravagant, would not be entertained and the applicant would have no right to challenge the same as it was explained and expressed through all the sources of information, and the client has been persuaded before registering.

The applicant agrees that the immigration process includes showing enough funds, if applicable, which vary from country to country, and the process / category the applicant applies to. The applicant undertakes to meet such prerequisites as desired by the concerned immigration / other authorities, and failure to provide such funds by the applicant shall not make Wave Visas liable for any rebate of the service charges or part thereof. The funds to be shown may range from INR 1-10 lakhs (the amount would increase in case if you are accompanied by dependents) which is acceded to by the client, and these might be required for a particular time period which might range from 1-12 months tentatively and may vary. The failure of exhibiting the same while applying for a visa may lead to the application being denied or not accepted. In such cases, no refund request of service charges will be invited.

  • In case of the visa being denied on the following grounds, no rebate will be done.
  •  If the client is unable to attend the visa interview
  •  If the applicant does not accede to the prerequisites of the Embassy or the Consulate.
  •  Medical inability of the client or his or her family members included in the application.
  •  Failure to give a genuine Police Clearance Certificate, which is not less than 3 months old.
  •  Submission of deceptive documents.
  •  Prior infringement of any immigration or visa law by the client or any of his or her family members included in the application.
  •  Late submission of any additional documents appealed by the consulate at a later stage.
  •  Failure to get the required score in IELTS / French to meet the eligibility criteria and as advised by the company consultant.

There would be no rebate if the client discontinues his / her case within 3 months from the date of registration.(Non-communication with your Process Consultant for a 3 month period shall also be deemed to be renunciation).

The application or processing fee paid to visa authorities or any other institution is the responsibility of the client and is not included in the service charges of Wave Visas. Wave Visas will not consider any claim of rebate in case of rejection.

The client has to submit each and every paper, forms and facts that will make it possible for authorities of Wave Visas to operate on his documents and make it worth submitting before the appropriate assessing / immigration authority within 30 days. The failure of the applicant to do the same will only suggest that no payment of the advisory / consulting fee offered to Wave Visas is pending.

The client will participate in numerous interviews, as and when required by the authorities of visa agency, at the venue mentioned by the visa agency, and at his own cost, and stringently follow each and every order as given by the visa agency, failing which will only portray that no rebate whatsoever is pending of any secretarial charges offered to Wave Visas.

It is implied that submission of application for immigration is never universal, routine and / or time bound. The concerned authority may call for additional documents, as per the changing prerequisites of the process, and may request for further submission of such additional documents to the concerned immigration authorities. Any request for rebate on these lines will not be acceptable.

In the event that the immigration law is revised anytime after you have signed this agreement, anytime during the processing of your application & due to this change of law or immigration process is being removed/revoked, you have become ineligible to apply for the service you have signed up for, and you have paid the entire amount; Wave Visas isn’t liable to rebate any amount which was paid as service fee by the client as specified in the agreement. However Wave Visas. will check if the client is eligible for any other country that Wave Visas Immigration and Visa Consultant is processing for and if so the amount will be transferred to the processing of that particular country’s application.

In case you have signed up for Wave Visas service under the instalment payment option or made a part payment, and the immigration law changes anytime after you have signed this agreement, anytime during the processing of your application and due to this change of law, you are now ineligible to apply for the service you have signed up for, you will not be entitled to a rebate of any fees previously paid as the first instalment or any other part payment to Wave Visas.

The client also complies with and adheres to the fact that no rebate or transfer of Wave Visas fee to a friend or a relative will be done in the event he or she discontinues his or her application or decides to drop out due to any reason, during the proceedings after he or she signs-up.

The applicant also complies with and adheres to the fact that no rebate or adjustment of Wave Visas fee will be done in the event he or she discontinues the original service / process he or she had signed-up for and decides to switch over to another service / process with Wave Visas or opts for immigration to a different country.

  • Wave Visas has the authority to terminate/withdraw their services with no rebate of service fee if the applicant:
  •  Does not submit all required documents within the set time from the date of his / her registration, which is normally within one month

 Tries to injure the name of the company in what so ever manner, which tampers the functioning of the business or reputation

 Does not respond to the mails and calls made by the company for more than a month  withdraws due to personal reasons deficiency in medicals by the client or his family members included in the application forms failure to give a genuine Police Clearance Certificate, which is not less than 3 months old failure to give sufficient funds for settlement or maintenance by the client or his or her family members included in the application  past violation of any immigration or visa law by the client or any of his or her family members included in the application delayed submission of any additional documents requested by the consulate in future.

The client or applicant will notify Wave Visas about every information involving a change of housing and mailing address, educational and specialized credentials, change of matrimonial position / service or company, newly born kids or any police / unlawful case-after the submission of the petition, and while the processing is going on till the time of the discharge of Permanent Resident Permit. If the client fails to do the same, it will only show that no rebate at all is pending of any advisory charges given to the immigration consultancy.

The client will have to appear for an IELTS / French Test and score a minimum individual total of group in every given four appraisal factors–read, write, speak & listen–as appropriate for him / her and as per the prerequisites of the Visa Issuing Authority / Assessment Body. The client thoroughly realizes and complies with the fact that his petition cannot be submitted–minus the necessary IELTS / French total–and no reimbursement of the advisory / consulting / secretarial services charges offered toVO Visas Immigration and Visa Consultants will be pending or settled, in a situation wherein he is unable to attain the required IELTS / French total.

The applicant shall ascertain that – in case married or in any relationship which is acceptable to be considered as dependent — the spouse or the acceptable dependent/s appears for an IELTS / French test and offers a report with minimum score as is appropriate on the basis of the determined SERVICE LEVEL AGREEMENT with Wave Visas. The client fully understands and complies with the fact that his petition cannot be presented, minus the needed IELTS / French points of the marital partner even while no compensation of the advisory/consulting charges given to Wave Visas will be claimed or made in a situation wherein he fails to receive the SERVICE LEVEL AGREEMENT prescribed IELTS / French score total of the marital partner. The said test–together with the associated report–is mandatory towards the documentation for wedded clients, though the client may not ask for points for the qualifications of his partner.

By signing and acknowledging the agreement to avail our services, the applicant cannot retreat AT ANY INSTANCE during the process because of own personal circumstances which may have changed. It is unacceptable to consider or re-consider any form of settlement. As an enterprise with heavy investments, we cannot accommodate pleas for rebates once services have been provided or when any part of the process has been started.

The client will conform to the Wave Visas, in case he / she is willing to use the substitute services of a global authorized assignee (Embassy / Consulate / Language test conducting centres/Health check conducting centres, etc.), and also make additional payment for such services to Wave Visas, as duly arranged and decided under the SERVICE LEVEL AGREEMENT agreed to separately by the client. The mode of any payment, if done online, will not contain fee due to such global authorized assignees (Embassy / Consulate / Language test conducting centres / Health check conducting centres, etc.) – and in each and every situation–will not be returned.

Wave Visas has not proposed any sort of assurance, advice or pledge on work assistance or job assurance, following sanction for permit, and after landing for any given overseas country. No compensation will be demanded of any advisory / consulting / secretarial service charges offered earlier to Wave Visas by the client on the grounds that Wave Visas has been unable to offer a job guarantee abroad.

In a situation where in a clash / dispute in the matter of the payment made by client to Wave Visas towards the SERVICE LEVEL AGREEMENT duly agreed upon with THE COMPANY, the responsibility of THE COMPANY – in case it arises and is pending, either monetary or otherwise – shall not surpass, and will be restricted to the charges offered to THE COMPANY as advisor / consulting / secretarial charges as part of the duly settled for SERVICE LEVEL AGREEMENT.

There are particular countries which have a cap system, and hence the approval of Visa / Green Card / Permanent Residence is subject to the cap not being reached out for that year. The client may have the required points as required by the immigration authorities of the specified country, but he / she still may not get the Visa / Green Card / Permanent Residence if the cap has been reached out for that year. Failing to get a Visa / Green Card / Permanent Residence because of the cap limit cannot be a reason for claiming rebate, and client fully understands the same.

If your request for rebate falls under the acceptable terms and conditions of the Company and the service agreement, the time set to process such a request would be 60 working days. Rebate payments made will be issued as a company cheque. The rebate cheque will be made payable to the person on the order form and mailed to the address indicated on the same.

The service amount declared/asserted is for the full service as on the date of registering, and is only inclusive of the individual application. Any assumption of extended services to family or children is at the client’s discretion, but the company will not be held responsible for these kinds of presumptions.

Wave Visas is bound to maintain secrecy and privacy of a client. Accordingly, Wave Visas takes vital steps to conceal and safeguard personal information, collected by Wave Visas from misuse, loss and from unauthorized access, modification or disclosure. Wave Visas may use and disclose the client’s (and if applicable, the client’s family’s) personal information for the primary purpose for which it is collected, for rationally expected secondary purposes which are related to the primary purpose and in other circumstances authorized by the Privacy Act. In general, Wave Visas will reveal the client’s personal information for the following purposes:

  •  to conduct our business;
  •  to provide and market our services;
  •  to communicate with the Client;
  •  to comply with our legal obligations;
  •  and to help us manage and improve our services.

Any fees deposited to Wave Visas are for the provision of the Service/s listed on our website. Unless otherwise stated, all fees are quoted in INR. You are responsible for paying all fees and applicable taxes associated with our Services using one of our approved payment methods.

Wave Visas is not associated with any government authority / organization or embassy. We are a Private Limited company and do not have the authority to grant you a visa of any kind. We can only aid and consult people who want to migrate or travel to their selected country. Please note that the final judgement on all visa applications rests with the relevant government department in the respective country.

Our agreements with clients are drawn on bedrock of trust, sincerity, and security, and each option is clearly stated and documented. We ensure complete transparency in stating our terms.

Client agrees and complies with the fact that the company does not suggest or force any service / product / visa etc. and the proclamation of a particular service / product / visa etc. is client’s individual decision and cannot be at any time assumed to be a company judgement. Company markets all the products and informs about all the opportunities from which the client, without any external pressure, agrees to have decided on this service / product / visa etc.

The applicant has observed all the above provisions in detail, agrees, and continues to accept all the terms and conditions on signing / acknowledging / agreeing this agreement.

Wave Visas is managed and regulated in India with its registered office at Delhi, New Delhi. The laws of the Government of India and State Government of New Delhi will govern the efficacy, interpretation and performance of this Agreement. The courts in Delhi, New Delhi alone shall have jurisdiction to try any dispute between the company and any person, emergent out of any issue concerning the company.

Wave Visas Immigration is dedicated to providing exceptional immigration consultancy services to our clients. As trusted immigration consultants based in New Delhi, India, specializing in Canada PR and visit visas, family sponsorship, and tourist visas, we strive to ensure your satisfaction with our services. However, we understand that circumstances may arise where a refund is warranted. Our Refund Policy outlines the terms and conditions governing refunds for our services.

Refund Eligibility:
1. Refunds may be considered in cases where our services have not been satisfactorily delivered or if there has been an error on our part.
2. Refunds will not be provided for services already rendered, including but not limited to consultation fees, document preparation, application processing, and other administrative charges.
3. Refunds are subject to review and approval by Wave Visas Immigration and will be processed in accordance with applicable laws and regulations.

Refund Process:
1. To request a refund, clients must submit a written request detailing the reason for the refund and providing any supporting documentation.
2. Refund requests will be reviewed by our team, and a decision will be communicated to the client within a reasonable timeframe.
3. If a refund is approved, it will be processed using the original method of payment, unless otherwise agreed upon by both parties.
4. Refunds may be subject to deductions for any expenses incurred by Wave Visas Immigration in providing the services up to the point of the refund request.

Refund Disputes:
1. In the event of a dispute regarding a refund request, clients are encouraged to reach out to Wave Visas Immigration to resolve the issue amicably.
2. If a resolution cannot be reached, clients may pursue alternative dispute resolution mechanisms or escalate the matter to the relevant regulatory authorities for further review.

Wave Visas Immigration reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes to the policy will be communicated to clients via our website or other appropriate channels. By engaging with our services, clients agree to abide by the terms and conditions outlined in this Refund Policy. If you have any questions or concerns regarding our Refund Policy, please contact us for further assistance.